After Hours Call

We have providers on-call nights, weekends, and holidays to manage your urgent health care needs. If you need to contact us after hours, call (303) 673-9090 and follow the prompts to page the on-call provider. IN CASE OF EMERGENCY, CALL 911.

Appointments and Cancellations

We respect your time and strive to offer appointment times that fit into today’s busy schedules. We provide same-day appointments, lunch hour appointments and walk-in appointments for urgent care visits.

We understand that sometimes you need to change your appointment time. We ask that you notify us 24 hours prior to your scheduled appointment if you need to cancel for any reason so that we can accommodate another patient during that time. There may be a $40 fee assessed to your account for appointments cancelled within the 24-hour time frame as well as No-Shows. Please call ahead if you will be late. If you arrive late, please understand you may need to wait for a “work in” spot.

Fees and Payments

We accept cash, credit card and check. If applicable, co-payments are due at the time of service. For patients without insurance, we offer a 25 percent discount. For self-pay patients, charges are due in full on the day of service. All account balances are due either prior to or at an appointment. Visits related to Auto Accidents require payment in full on the date of service with no discounts. We don’t bill motor vehicle insurance.

Insurance and Insurance Cards

Please bring your insurance card with you to every appointment. If we don’t have a current card, we may require cash payment for the visit. We don’t bill insurance companies without a copy of the front and back of your card. **See this page for participating insurance companies.

Please familiarize yourself with the rules and covered benefits of your insurance policy. We do not know what is covered under your individual policy. Ultimately, it is your responsibility to follow the rules of your insurance plan to ensure proper payment. If there is a dispute about a claim, please call your insurance company to resolve. We don’t enter into disputes and the patient is responsible for the balance. We cannot provide/change diagnosis codes that may or may not be in your medical record to influence insurance reimbursement.

For outside services such as laboratory, hospital, and x-rays, it may not be possible for us to know the least expensive facility for your particular plan so please call your insurance company for this information.

Prescription Refills

Please call your pharmacy whenever you need a refill of medication. The pharmacist will contact us and your physician will review your chart and order refills if appropriate. Prescriptions will likely not be refilled if your physician has not seen you within the past 12 months. Except for emergencies, prescriptions are not refilled after hours or on weekends. When calling our office or on-call physician, be prepared to provide your pharmacy contact information. Please allow 2 business days for responses to all refill requests.

Referrals

Most insurance plans do not require referrals but we ask that you please check with your insurance carrier prior to requesting a referral.